Privacy Policy

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services or conduct our business. The types of personal information we may collect include:

• Contact details: name, email address, phone number, and postal address.
• Project details: information about your construction or renovation project, including property details and any specific requirements.
• Website usage information: information gathered when you visit our website, such as IP address, browser type, and browsing history, through the use of cookies and similar tracking technologies.

We will generally collect personal information directly from you (e.g., through online forms, email enquiries, phone calls, or in-person meetings). In some instances, we may collect information from publicly available sources or third parties where it is necessary and authorised by law.

2. Use of Personal Information

We use the personal information we collect for purposes including (but not limited to):

• Responding to your enquiries and providing quotes.
• Facilitating council approvals and other regulatory requirements.
• Managing and delivering our building, renovation, and extension services.
• Sending you updates about our services, promotions, or events, where you have opted in to receive such communications.
• Maintaining and improving our website and user experience.
• Complying with our legal and regulatory obligations.

We will not use or disclose your personal information for any other purpose unless required or authorised by law, or with your express consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, subcontractors, and service providers who assist us in delivering our services (e.g., architects, designers, tradespeople, or administrative support).
• Regulatory bodies or government agencies where required by law or to obtain necessary approvals.
• Third-party service providers who help operate our website or conduct our business activities (e.g., IT service providers, payment processors, accountants).

When disclosing personal information to third parties, we take reasonable steps to ensure that these parties are bound by confidentiality and privacy obligations that uphold the principles of this Privacy Policy.

4. Data Security

We are committed to safeguarding your personal information. We implement a range of security measures to protect against unauthorised access, modification, or disclosure. These measures may include:

• Secure servers and firewalls.
• Encryption of data transfers where appropriate.
• Limiting access to personal information on a need-to-know basis.
• Regular security reviews to ensure our systems remain up-to-date and secure.

Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your online experience. Cookies are small files stored on your device that help us analyse website traffic and remember your preferences. You can choose to disable cookies through your browser settings; however, this may affect your ability to use some features of our website.

We may also use third-party analytics tools to collect information about how our website is used. This data helps us improve our site’s functionality and user experience.

6. Accessing and Correcting Your Information

You have the right to request access to, or correction of, any personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

7. Complaints and Enquiries

If you have any concerns or complaints about how we have handled your personal information, please contact us. We take privacy complaints seriously and will respond to your concerns promptly. 

8. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any revised version will be posted on our website with the updated effective date. We recommend you review this page periodically to stay informed of any changes.

9. Contact Us

If you have any questions, concerns, or requests relating to your personal information, please contact us at:

JCH Builders
Sorell, Tasmania, Australia
Phone: 0429 408 400
Email: admin@jchbuilders.com.au

We appreciate your trust in JCH Builders and are committed to ensuring your privacy is protected. Thank you for visiting our website and reviewing our Privacy Policy.